Privacy

The safest way to protect sensitive information about a child is to never hold it. So we don’t ask for, and you should never send us:

• Your child’s name
• Their date of birth or age
• Any diagnosis, report or assessment
• Your NDIS number or plan details
• Medicare or health record numbers

We don’t need any of it to run a directory. If you include something like this in a message by accident, tell us and we’ll delete it.

When you recommend a provider: the provider’s name, what they do, the suburb, and what worked for your family, plus your email address. Your first name is optional.

We ask for your email so we can come back to you if we have a question about the recommendation. We never publish it, and we never pass it to the provider.

When a provider registers interest: their business name, contact name, email, services, areas served and NDIS registration status.

We also collect basic, anonymous statistics about which pages are visited. This does not use cookies and does not identify you.

If we publish a recommendation you’ve written, it shows your first name and suburb only. Never your surname, never your email, never anything about your child.

We check every recommendation before it appears. If you’d rather yours wasn’t published at all, say so and we won’t.

• Sell your information to anyone, for any amount
• Give providers your contact details — enquiries go through us, and a provider only sees what you chose to send
• Add you to a mailing list because you sent a recommendation. That only happens if you tick the box asking for updates.
• Use your information to target advertising

After you send a recommendation we email you once to confirm we got it, and to say what happens next. That one is automatic.

Anything beyond that — occasional notes about how we’re going, or telling you when we open in your area — only happens if you ticked the box asking for it. You can stop them any time by replying with “stop”, and we’ll take you off the list without asking why.

Our website and servers run in Sydney, so information about Australian families stays in Australia.

We use one overseas service to deliver email — Resend, a United States company, which processes our email in its Asia-Pacific region (Tokyo). That means the contents of a recommendation pass through their systems on the way to us. It’s the only place your information leaves the country, and we tell you because we should — not because it’s buried in a clause.

Email info@benjismum.com.au and ask. We’ll tell you what we hold, correct anything that’s wrong, or delete it — no reason needed, and no attempt to talk you out of it.

We aim to respond within a few days. While we’re small, it’s Rachel reading these herself.

If information is ever exposed in a way that could cause harm, we’ll tell the people affected and the Office of the Australian Information Commissioner, as the law requires.

If you’re unhappy with how we’ve handled your information, tell us first — and if we don’t resolve it, you can complain to the Office of the Australian Information Commissioner.

Benji’s Mum is an Australian directory of care providers for autistic and disabled kids, started by Rachel Mirabito. We are not an NDIS provider and are not affiliated with the NDIA.

Questions about any of this: info@benjismum.com.au

If we change how we handle information, we’ll update this page and change the date at the top. If a change is significant and we have your email, we’ll tell you directly rather than expecting you to notice.