How we make money
You should know who’s paying whom before you trust a recommendation. So here it is, plainly.
Providers pay us a subscription to be listed. That is our only revenue. We don’t take a cut of what you pay a provider, we never touch your NDIS plan, and we never charge parents for anything.
Providers can never pay for a recommendation. Recommendations come from verified parents who have actually used a service. A provider cannot buy one, edit one, or have one removed because they didn’t like it.
Paying does not move a provider up the recommended results. The order is worked out from parent recommendations alone. Whether a provider pays us nothing or the most expensive tier makes no difference to where they sit.
Where money does buy visibility, we label it Sponsored. Every time, in that word, right next to the listing. If you don’t see the label, nobody paid for that position.
| Money can buy | Money can never buy |
|---|---|
| A profile, with photos and detail | A recommendation, or removing one |
| Enquiries routed to the provider | A place in the recommended order |
| A labelled Sponsored slot | A rating, score or badge |
| Analytics on their own listing | Any parent's contact details |
| Visibility in a category or area | A position that looks organic but isn't |
Why we don’t publish bad reviews
Public one-star reviews get gamed, they turn a resource into a fight, and in Australia they carry real defamation risk that a small team can’t absorb. So we only publish recommendations.
That doesn’t mean we ignore the other side. If something didn’t work for you, tell us privately — we use it to spot patterns, and a provider with a sustained pattern is removed. If there’s a safety concern, we’ll help you take it to the NDIS Quality and Safeguards Commission.
What we check
We use two words carefully, and they mean different things. Verified means we checked it ourselves — the ABN against the business register, NDIS registration against the public register. Declared means the provider told us and we haven’t independently confirmed it.
We will never label something verified when it isn’t.
What we’re not
We are not an NDIS provider, and we’re not affiliated with or endorsed by the NDIA. We don’t deliver supports and we don’t manage anyone’s plan. Whether a service is covered by your funding depends on your plan, not on us.
If we ever break this, tell us
Email info@benjismum.com.au. This promise is the entire reason to use us instead of a bigger directory — if we don’t keep it, we’re not worth your time.